Resume for Robert Lentini

info@rjlit.com

Attributes: Strong belief in professional integrity, excels in a dynamic, fast-paced environment, a team player and self-motivator. Very detailed oriented, excellent interpersonal skills, ability to multi-task, enjoy working with people.

• OS: Windows 9x, NT, 2000, XP, 2003, Mac OSx, SCO Unix, Red Hat Linux.
• Programming: SQL, Shell Scripting, HTML, C.
• Applications: MS Office, Visio, FrontPage, Dreamweaver, Avaya System Administrator, Shiva Configurator, Private I, Lotus Notes, Symantec Enterprise Security, Veritas Back-Up exec, IIS 5.0 and 6.0.
• Databases: Informix, ACT, Goldmine, My SQL.
• Network Hardware: Cisco Pix, Cisco routers/switches, Cisco VPN, Shiva LanRover, Dell switches.
• Telecommunications Hardware: Avaya, Nortel, Cisco VoIP, Mitel, Adtran, 3-Com, ADC/Kentrox.
• Protocols: TCP/IP, VPN, DNS, DHCP, SSH, PGP, VoIP. ISDN, SMTP, SMDI, Q-SIG.
• Other: Vendor contract negotiations, Audit, Security penetration testing

December 2007 - Present
The Hudson Group - Lawrence, MA

• Senior Manager - Technical Support Services
• Manage personell
• Project Management
• Manage all IT Vendors
• Engineer data center solutions for hosted clients (60% of customer base)
• Ensure that we are meeting service delivery standards daily.
• Create and modify policy and procedures.

1998 – December 2007
Lyrix, Inc. Speech Recognition and Unified Communications

• 2002 – Present: Senior Network Engineer
• Managed and Coordinated all facets of a mid sized data center move, including but not limited to the following:
• Installed and configured all LAN equipment
• Configured and tested all customer VPN and dedicated connections
• Installed and configured new Pix firewall
• Managed install of Cisco Call Manager Express phone system.
• All Facilities moved in a single weekend. Minimal downtime experienced for all customers.
• Managed installation of all business continuity systems including ups, generator, AC and physical security systems.
• Manage all areas of telecom, networking, and system administration single handedly, with the exception of Lotus Notes Mail and Lotus applications.
• Responsible for data network administration, including Cisco routers, PIX firewall, inter client VPN, and dedicated network connections.
• Responsible for all internal technology issues. Managed IT support for a 60+ users
• Manage and administered Windows 9x, 2000, NT, and XP Network.
• Working knowledge of Active Directory and Windows domain administration, including Group Policy, NTFS, DNS, DHCP.
• Built and hosted custom Linux Applications as well as standard Red Hat packages.
• Configure and manage all telecom equipment including PBX, CSU/DSUs, and circuits.
• Work closely with Fortune 500 customers on many key projects including extranet data connections, security issues and telecom consulting.
• Responsible for all dedicated data and voice connections to our customers
• Built Tewksbury data center housing 14 data/voice circuits, over 50 servers for customer applications, 200Amp triple phase electrical with UPS and generator back-up.
• On call 24/7 for IT/Network related issues.
• Responsible for all technology vendor contract negotiations.
• Negotiated new voice contract saving $80,000 per year.
• Designed and specified Lyrix security standards for all products in the Lyrix ECS (Enterprise Communication System) line.

• 1998 – 2002: Senior Technical Support Engineer
• Managed and supported SCO and Linux based enterprise communications systems.
• Support ed and design of homegrown proprietary applications.
• Traveled to customer sites to install communication systems worldwide.
• Working knowledge of system integration with various PBX systems including
• Avaya, Nortel, Mitel, and VoIP.
• Working knowledge of telephony protocols including T1, E1, ISDN, Q-SIG, Centrex, SMDI, and in-band DTMF
• Wrote custom SQL and shell scripts to automate repetitive tasks.
• Trained and assisted Jr. Technicians on a daily basis.

1997 – 1998: System Administrator
Common Ground Investments

• Sole system administrator
• Responsible for Network admin, Web development, database management, upgrades, and repair of all PCs.

1992- Present: Self Employed Network Consultant

• Installed and configured network and PCs for several small businesses
• Repair and upgrade PCs for personal and small business users.

Education:

• 2006 - Currently in process of obtaining CCNA Cisco certification
• 2004 - Security + certification course; Boston University
• 2000 - Window 2000 server administration; Learning Tree
• 1997 - B.A., Business with a concentration in Management Information Systems (MIS); University of Massachusetts, Lowell, MA